Crisis

I have known Andy Cuerelfor a number of years and have always appreciated his in-depth yet practical approach to business continuity management. So when it was time to have someone provide a high-level overview of BCM for Riskademy, Andy was an obvious choice. I hope our conversation helps clarify the relationship, and differences, between crisis management and business continuity management and gives you a good overview of BCM. (If you missed the last few posts, you can read more about crisis management here.) ...

When things go wrong Despite the best efforts of the risk manager and senior leadership, it’s still possible that things can go wrong for your organization. Processes aren’t followed or are applied incorrectly, mitigation measures turn out to be inadequate, something unforeseen happens or, as is so often the case, someone does something they shouldn’t. At one end of the spectrum are relatively common slips, trips or falls, minor fires, or the accidental deletion of data. More significant are the payment of bribes, cutting corners on regulations or a crass, offensive comment from an executive. At the extreme end of the spectrum are crisis events, situations that can strike a fatal blow to the organization: a chemical spill causing mass casualties, widespread fraud or a toxic culture of racism, sexism or other discrimination. ...

Meet the expert – Crisis Communications with Price Floyd We are kicking off our ‘meet the expert’ series with an interview with Price Floyd, the founder of the Engaging America Projectand an expert in risk and crisis communications. Price has over 25 years of experience in government and the private sector and here he shares over a dozen key lessons he has learned including: The difference between communications in government and the private sector How digital media has improved crisis communications Why it’s too late to call the communications team when things start going wrong The number one skill for communicators Why it’s important to tend the garden (and what this means) Watch the video to hear these and many more key lessons that you can put into action today. ...