It's always tough to answer the question, 'How much damage does a reputational crisis cause?' Unlike a business interruption or accident, the cost of reputational crises is much harder to determine but some recent events in the US provide some useful data

This will never work" "People won't trust something so important to an automated process" Quite a few people have told me why CrisisDojo will fail. But I think they're wrong. Not because I'm naive. Because someone already did it for a similar industry. Here's why I'm confident

A crisis management plan (CMP) isn't to give you the answer to every situation or explain precisely what to do in each situation: it's to tell you how to set things up so you can work out the solution yourself.  Here's a simple framework you can use for your CMP.

Running a great crisis exercise needs though planning and preparation. But it also requires one thing you might not expect: letting go of control. Here's how to relax and run a great exercise. (Hint, you need to be lazy to pull this off.)

Exercises are an essential part of skills development for things like emergencies and crises but creating a successful exercise takes a lot of work and planning - you can't just throw some problems at a group of people and hope they'll learn from the experience. Here's how to plan a successful exercise.

Regular training is necessary to ensure your leadership team is prepared for a crisis. But getting a management team to buy into what seems like a lot of training time can be tricky. Here's how to sell the idea of frequent training.