It's always tough to answer the question, 'How much damage does a reputational crisis cause?' Unlike a business interruption or accident, the cost of reputational crises is much harder to determine but some recent events in the US provide some useful data
Tag: crisis
“This will never work. Here’s Why CrisisDojo Will Fail”*
This will never work" "People won't trust something so important to an automated process" Quite a few people have told me why CrisisDojo will fail. But I think they're wrong. Not because I'm naive. Because someone already did it for a similar industry. Here's why I'm confident
A Simple Crisis Management Plan Framework
A crisis management plan (CMP) isn't to give you the answer to every situation or explain precisely what to do in each situation: it's to tell you how to set things up so you can work out the solution yourself. Here's a simple framework you can use for your CMP.
How To Run a Great Crisis Exercise
Running a great crisis exercise needs though planning and preparation. But it also requires one thing you might not expect: letting go of control. Here's how to relax and run a great exercise. (Hint, you need to be lazy to pull this off.)
Planning a Great Crisis Exercise
Exercises are an essential part of skills development for things like emergencies and crises but creating a successful exercise takes a lot of work and planning - you can't just throw some problems at a group of people and hope they'll learn from the experience. Here's how to plan a successful exercise.
How Often Should Your crisis Management Team Train?
Regular training is necessary to ensure your leadership team is prepared for a crisis. But getting a management team to buy into what seems like a lot of training time can be tricky. Here's how to sell the idea of frequent training.
This time it isn’t different
Two major events are going to happen in US within the five years. One is a replay of the US subprime mortgage collapse which spawned the 2008 financial crisis. The other will occur when the bubble of college debt bursts. Both events - one of which may well trigger the other - will cause massive … Continue reading This time it isn’t different
If it looks like a duck (or a snake)….
“The first rule of snakes [problems] is, if you see a snake, you kill it….Just take care of it” Jim Barksdale, former CEO Netscape It’s rare for an event to be truly unexpected. We know that our personal habits affect our health. We know that incorrect use of tools and machinery can cause injury. We … Continue reading If it looks like a duck (or a snake)….
10 Tips For Crisis Management
I have been thinking about effective crisis management a lot recently and am working on a more in-depth piece on managing a crisis which I hope to publish soon. However, crises don't wait until we are properly prepared before they strike so I put together this quick set of suggestions as a stop-gap. Normally, I wouldn't … Continue reading 10 Tips For Crisis Management
Meet the expert – A conversation with Andy Cuerel
I have known Andy Cuerel for a number of years and have always appreciated his in-depth yet practical approach to business continuity management. So when it was time to have someone provide a high-level overview of BCM for Riskademy, Andy was an obvious choice. I hope our conversation helps clarify the relationship, and differences, between … Continue reading Meet the expert – A conversation with Andy Cuerel